Cancellation policy

SUBSCRIPTION & MONTHLY REFILL POLICY

Optional Enrollment

Adding a Monthly Refill to your Rosetti order is completely optional. You can review and remove the subscription option before completing your purchase.

Subscription Confirmation & Management

Once you enroll in a subscription, you’ll receive an email confirming your subscription details.

You can manage your subscription using the account or subscription-management link provided in your confirmation email.

Cancelling Your Subscription

You may cancel your subscription at any time without a cancellation fee.

To cancel, you can:

  • Use the cancellation or subscription-management link provided in your confirmation email

  • Email us directly at tryrosetti@gmail.com

Renewal & Billing

Your subscription will automatically renew according to the refill frequency you selected at checkout.

Each renewal will automatically generate a new order and charge the payment method associated with your subscription.

To avoid being charged for an upcoming renewal, cancellation requests must be submitted at least 24 hours before your next scheduled billing date.

Cancellations After a Renewal Order Is Created

Once a subscription renewal order has been generated, you may request cancellation within 2 days of the order being placed.

After this period, we may be unable to cancel the order because it may already have entered processing or shipment preparation.

Order Validity

Orders generated through an active subscription are considered authorized orders and will be processed and billed according to the subscription frequency selected by the customer.

It is the customer’s responsibility to cancel or modify an active subscription before the applicable renewal deadline.

Changes to Your Subscription

Where available through your subscription-management portal, you may be able to:

  • Change your refill frequency

  • Update your payment information

  • Update your shipping information

  • Skip an upcoming shipment

  • Cancel your subscription

Changes should be made before your next scheduled billing date to ensure they apply to the upcoming renewal.

Refunds & Returns

Subscription orders are subject to our standard Returns & Refund Policy.

Cancelling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed.

Questions?

If you need help managing or cancelling your subscription, contact us at tryrosetti@gmail.com.

Our team typically responds within 12–48 hours.