Refund policy

RETURNS & REFUND POLICY

30-Day Satisfaction Guarantee

We’re confident you’ll love Rosetti. If for any reason you’re not completely satisfied with your purchase, you have 30 days from the delivery date to contact us at tryrosetti@gmail.com and we’ll work with you to make it right.

Eligibility Requirements

To qualify for a return or refund, the following conditions must be met:

  • The request must be made within 30 days of the delivery date

  • The product must be returned to our warehouse when requested

  • Customers are responsible for return shipping costs unless otherwise stated

  • Original shipping charges are non-refundable unless the issue was caused by an error on our end

  • Sale or clearance items are non-returnable unless otherwise stated

  • Refunds and exchanges may be issued as store credit unless a direct refund is approved

Refund Amounts

  • Unopened products: Eligible for a refund of the full purchase price

  • Opened products: Refund amount may not exceed $74.99 and may be subject to a processing fee

  • Limit of one refund per product, per customer

How Refunds Are Processed

Approved refunds may be issued as store credit toward a future purchase.

If a refund to your original payment method is approved, please allow approximately 7–10 business days after processing for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 14 days of delivery at tryrosetti@gmail.com.

When contacting us, please include 3–5 clear photos showing the damage or defect so we can review your claim as quickly as possible.

If approved, we may send a replacement at no additional cost. In most cases, damaged or defective items will not need to be returned.

Order Cancellations

Orders may be cancelled within 12 hours of purchase by emailing tryrosetti@gmail.com.

After the 12-hour cancellation window, your order may already be processing or preparing for shipment and will instead be subject to our standard return policy.

Non-Returnable Items

The following items are not eligible for return:

  • Digital products, including eBooks and downloadable products

  • Items returned without prior authorization

  • Items shipped to an incorrect address provided by the customer

  • Sale or clearance items marked as final sale

  • Products that show clear signs of misuse or customer-caused damage

Return Shipping

  • Customers are responsible for return shipping unless a prepaid return label is specifically approved

  • For returns valued over $50, we strongly recommend using a trackable shipping method

  • Please keep your tracking information until your return has been fully processed

  • Rosetti is not responsible for return packages that are lost in transit without tracking

Our Right to Refuse Returns

We reserve the right to deny or limit a return, refund, or exchange in cases involving:

  • Repeated or excessive return activity

  • Suspected fraud or abuse of this policy

  • Products showing signs of misuse or customer-caused damage

  • Requests made outside the applicable return period

  • Returns that do not meet the requirements outlined in this policy

Chargebacks & Payment Disputes

We encourage customers to contact us at tryrosetti@gmail.com before initiating a chargeback or payment dispute.

We’re committed to reviewing concerns and working toward a fair resolution. If a chargeback or dispute is submitted, we reserve the right to provide relevant order, shipping, communication, and transaction documentation to the applicable bank or payment provider.

Future purchases may also be restricted in cases of suspected payment abuse or fraudulent disputes.

Questions?

If you have any questions about your order, return, or refund, please contact us at tryrosetti@gmail.com.

Our team typically responds within 12–48 hours.